We aim to be as flexible as possible when it comes to shipping your orders, so we offer a number of shipping methods to accommodate your needs.
Please note that orders will be dispatched the same day if placed before 1 PM GMT. Occasionally, there can be delays but orders will typically ship within 24 hours provided all products are in stock.
Orders placed after 1 PM will ship out the following working day.
International Shipping via Royal Mail / Postal Service
Local delivery times vary depending on the postal service in the destination country.
UPS Shipping Guide for Europe
Please note that while UPS is our preferred courier, we will select the fastest option, so it will vary between UPS, DHL, TNT, Fedex or DPD. Free shipping vouchers cannot be applied to shipping couriers.
2-3 Working Days:
3-4 Working Days:
4-5 Working Days:
5-6 Working Days
If you would like to use a courier and your country is not listed, please contact us as this can be arranged on request.
You may return any new, unopened items within 30 days of delivery, for a full refund.
We will only cover the shipping fees for a return only if the return is a result of our error (if you received an incorrect or defective item).
Refunds are usually processed within a few days of us receiving the returned item, however, in many cases, you will receive a refund immediately provided the item is returned in mint condition.
If you need to return an item, simply send us an email with your full order details.
If for any reason you are dissatisfied with a product, you may return it to us within 30 days of your date of purchase for a full refund of the purchase price. We need to verify that the product hasn't been used in its entirety before issuing a refund and so we will not issue any refunds unless the product(s) in question is returned to us first.
We offer free samples of most of our products on the front page of our store. Please take advantage of the offer before placing an order.
Conditions for returns:
Lost Items & Replacements:
Orders within the UK
The only strict policies we have are those which concern either regular 1st class postage within the UK or regular airmail for international orders. For peace of mind and faster deliveries, please use 1st Class Signed For or Special Delivery for orders in the UK and Airsure or ISF if you are ordering from abroad.